Shipping Policy
Overview
At Tola Store, we aim to deliver your orders in a timely and reliable manner. This Shipping Policy explains how and when orders are processed and delivered.
Order Processing
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Orders are typically processed within 1–3 business days after payment is confirmed.
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Orders placed on weekends or public holidays will be processed on the next business day.
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Once your order has been dispatched, you will receive a confirmation notification where available.
Shipping Methods & Delivery Times
Delivery times are estimates and may vary depending on location and courier service.
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Standard Delivery: 3–7 business days
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Express Delivery: 1–3 business days (if available)
Shipping Costs
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Shipping costs are calculated at checkout based on your order and delivery address.
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Any applicable shipping charges will be clearly displayed before you complete your purchase.
Delays
While we strive to meet delivery estimates, delays may occasionally occur due to circumstances beyond our control, such as courier delays, weather conditions, or high-volume periods. Tola Store is not responsible for delays caused by third-party couriers.
Incorrect Address
Please ensure that your delivery address is accurate at checkout.
Tola Store is not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.
Lost or Damaged Items
If your order is lost or arrives damaged, please contact us as soon as possible via our Contact page. We will investigate the issue and work with the courier to provide a suitable resolution.
Incorrect Address
Please ensure that your delivery address is accurate at checkout.
Tola Store is not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.