Refund Policy

At Tola Store, customer satisfaction is important to us. This Refund Policy explains when and how refunds are issued for purchases made through our website, in accordance with UK consumer protection laws.

You may be eligible for a refund if:

• You cancel your order within 14 days of receiving the goods (cooling-off period)

• The item is faulty, damaged, or not as described

• The incorrect item was sent

To be eligible for a refund, items must be:

• Unused, unworn, and unwashed

• In original condition with tags and packaging intact

The following items are not eligible for a refund, unless faulty:

• Hygiene-sensitive items (such as underwear or items worn next to the skin)

• Sale or clearance items (where permitted by law)

• Items returned incomplete or damaged due to misuse

• Contact us via the Contact page with your order number and reason for return.

• Once approved, return the item following our instructions.

• After inspection, we will notify you of the refund decision.

• Approved refunds will be issued to the original payment method.

• Refunds are typically processed within 5–10 business days after we receive the returned item.

• Shipping costs are non-refundable, except where required by law.

If an item is faulty, damaged, or incorrect:

• You are entitled to a full refund or replacement

• Return shipping costs will be covered by Tola Store

Your statutory rights under UK law are not affected.

If you have not received your refund:

• Check your bank or payment provider

• Contact your card issuer

• If the issue persists, please contact us for assistance

This Refund Policy does not affect your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations.

For refund enquiries, please contact us via our Contact page and include your order number for faster assistance.