Privacy Policy

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.

Tola is a UK-registered online clothing brand specialising in fashion for newborns, babies, and children. We are officially registered with Companies House (UK).

Tola is a registered brand, and the Tola logo is a registered trademark. All brand names, logos, designs, and content featured on this website are the intellectual property of Tola Store and are protected under applicable trademark and intellectual property laws.

We may collect the following information:

• Personal details (name, email address, phone number)

• Billing and delivery address

• Payment information (processed securely by third-party payment providers)

• Order history and preferences

• Technical data such as IP address, browser type, and device information

We use your information to:

• Process and deliver your orders

• Manage payments and refunds

• Communicate with you about orders or enquiries

• Improve our website and services

• Comply with legal and regulatory obligations

We process personal data based on one or more of the following legal grounds:

Performance of a contract (to fulfil your order)

Legal obligation (tax and accounting requirements)

Legitimate business interests

Your consent (for marketing communications, where applicable)

We do not sell or rent your personal data.
We may share your information with trusted third parties such as:

• Payment processors

• Delivery and courier services

• Website hosting and e-commerce service providers

All third parties are required to keep your data secure and confidential.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal requirements.

Under UK data protection laws, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

Our website uses cookies to improve user experience and analyse website performance. You can manage or disable cookies through your browser settings.

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

At Tola Store, we want you to be satisfied with your purchase. If you are not completely happy, you have the right to return eligible items in accordance with UK consumer protection laws.

Eligibility for Returns

• Items must be returned within 14 days of receiving your order.

• Products must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.

• For hygiene reasons, certain items (such as underwear or items worn next to the skin) may not be eligible for return unless faulty.

• Items must be returned within 14 days of receiving your order.

• Products must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.

• For hygiene reasons, certain items (such as underwear or items worn next to the skin) may not be eligible for return unless faulty.

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible. We will arrange a replacement or a full refund in accordance with your statutory rights.

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method within a reasonable timeframe.

Sale items or clearance products may be non-returnable unless they are faulty, as permitted by law.

To request a return, please contact us via our Contact page with your order number and details of the item you wish to return.