STORE POLICY
Customer Care
Return of goods ordered in the online store
Each of us at least once thought about returning our purchase to the store. There are many reasons: marriage, the product did not fit in size and color, or the buyer simply succumbed to the persuasion of the sellers and purchased an unnecessary item. The Tola Store website has prepared a new instruction that will help customers figure out how to exchange or return purchased goods.
Get it done in 14 days
A period of two weeks is provided for the return and exchange of goods of good quality (non-defective), which did not fit in color, style, size, dimensions or other parameters.
At the time of return, the purchase must retain its appearance, packaging, labels and tags. The buyer's request for an exchange or return of the goods is subject to satisfaction if the goods were not in use.
In addition, there is a list of things that, in the absence of a factory defect, cannot be exchanged. For example, you can’t buy a car and return it in a few days just because of narrow seats or a soiled color.
The following products of good quality cannot be returned or exchanged:
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- personal hygiene items (toothbrushes, combs and hairpins, etc.);
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- perfumery and cosmetic products.
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- knitwear and garments (socks, underwear, stockings, tights);
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- cuts of fabrics, ribbons, lace.
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— cables and construction and finishing materials sold per meter (linoleum, film, carpets);
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- products made of polymeric materials in contact with food (dishes, containers and packaging materials for food storage);
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— household chemicals, pesticides and agrochemicals.
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— furniture sets and sets;
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- jewelry, cut gems.
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- cars and trailers for them, motorcycle and bicycle goods, mobile means of small-scale mechanization of agricultural work, pleasure boats;
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— technically complex household goods, for which warranty periods are established (machine tools, electrical household machines and devices, household radio-electronic equipment, photographic and film equipment, telephone sets and facsimile equipment, electronic toys, household gas equipment and other devices);
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- non-periodical publications (books, brochures, albums, cartographic and musical publications, sheet art publications, calendars, booklets, publications reproduced on technical media).
All other items can be exchanged within 14 days (excluding the day of purchase). You must have a sales receipt or other document or testimonial evidence confirming the fact of payment. You will also need to write a statement indicating the reason for the return.
If the seller does not have a similar product on the day of contact, the buyer can pick it up on another day or demand a refund. The amount must be transferred within three days from the date of return of the goods. If the product has risen in price during this time (for example, the promotion has ended), only the amount indicated in the check will be returned.
Online shopping
It is much easier to refuse purchases in our online store. If the product has not yet been delivered, then any order can be canceled. In case of advance payment, the Tola is obliged to return the money to the failed buyer.
That is, in the network, the buyer can refuse even goods that are not subject to exchange in ordinary stores. The only exception is made-to-order items.
If the product has already been received, but does not fit, then it can be returned:
- within seven days after receipt, if there is information in writing about the timing and procedure for its return.
— within three months — if such information has not been provided in writing. It should be noted that in this way the purchase can only be returned, not exchanged.
The application must be accompanied by a check, a screenshot from your personal account or an e-mail about the payment made. The Tola must return the money within 10 days from the date of the buyer's request.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments